Last updated: 2 April 2026 | Caltrionex SpA | RUT: 76.606.923-K
The data controller responsible for processing your personal data is Caltrionex SpA, a company incorporated under Chilean law, with registered address at Pje. Isla Hoste 1981, Curicó, Chile, RUT 76.606.923-K, constituted in 2022 under SII Resolution No. 4742/2021. You may contact us at info@caltrionex.com or by telephone at +56 9 3301 2109.
This Privacy Policy describes how Caltrionex SpA collects, uses, stores, and protects personal data in accordance with Chilean Law No. 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada), and any applicable supplementary regulations.
We collect personal data only when you voluntarily provide it to us through the contact form on this website, or when it is generated automatically through your use of the site. The table below describes the categories of data collected, the purpose of collection, and the legal basis under Chilean Law 19.628.
| Category of data | Examples | Purpose | Legal basis |
|---|---|---|---|
| Contact data | Name, email address, phone number | To respond to enquiries submitted via the contact form | Consent of the data subject (Art. 4, Law 19.628) |
| Message content | Text of the message submitted in the contact form | To understand and respond to the enquiry | Consent of the data subject (Art. 4, Law 19.628) |
| Technical data | IP address, browser type, device type, pages visited, time of visit | To ensure the technical operation of the site and understand usage patterns | Legitimate interest in operating a functional website |
| Cookie data | Cookie identifiers, consent preferences | To remember your cookie preferences and, if consented, to analyse site usage | Consent (for non-essential cookies); necessary operation (for essential cookies) |
We do not collect sensitive personal data as defined in Article 2(g) of Law 19.628, including data relating to racial or ethnic origin, political opinions, religious beliefs, health, or sexual life.
Contact data and message content collected through the contact form is used exclusively to respond to your enquiry. We do not use this data for marketing purposes, do not share it with third parties for commercial purposes, and do not use it to build profiles for advertising targeting.
Technical and cookie data may be used in aggregate form to understand how visitors use the site and to improve its content and functionality. If you have consented to analytics cookies, this data may be processed using third-party analytics tools. If you have not consented, only essential cookies necessary for the site to function are placed.
We do not sell personal data. We do not transfer personal data outside Chile except where necessary for the technical operation of the site (for example, where hosting or analytics services operate servers in other jurisdictions), in which case we take reasonable steps to ensure adequate data protection.
Contact form data is retained for the period necessary to respond to your enquiry and for a reasonable period thereafter in case follow-up is needed, generally no longer than 24 months from the date of submission unless there is a specific reason to retain it longer (such as an ongoing correspondence).
Technical and cookie data is retained for periods consistent with the purpose of collection. Analytics data is typically retained in aggregate form. Cookie preference data is stored for 12 months from the date of your consent choice, after which you will be asked again.
When data is no longer needed, it is deleted or anonymised in a manner that prevents re-identification.
Under Chilean Law No. 19.628, you have the following rights with respect to your personal data held by Caltrionex SpA:
Right of access (Art. 12): You may request information about what personal data we hold about you, the origin of that data, the purposes for which it is processed, and to whom it has been communicated.
Right of rectification (Art. 12): You may request that inaccurate or incomplete personal data be corrected or completed.
Right of cancellation (Art. 12): You may request that your personal data be deleted when it is no longer necessary for the purpose for which it was collected, or when you withdraw your consent.
Right of opposition (Art. 12): You may object to the processing of your personal data in certain circumstances, including where processing is based on legitimate interest.
To exercise any of these rights, please contact us in writing at info@caltrionex.com or at our registered address. We will respond within a reasonable period and in any case within the timeframes required by applicable law. We may ask you to verify your identity before processing your request.
Caltrionex SpA takes reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include the use of HTTPS encryption for data in transit, access controls limiting who within our organisation can access personal data, and regular review of our data handling practices.
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security. If you become aware of any security concern related to our site, please contact us immediately at info@caltrionex.com.
This website may use third-party services for analytics and technical functionality. Where such services process personal data, they do so as data processors acting on our instructions, or as independent data controllers subject to their own privacy policies. We select third-party services that provide adequate data protection commitments.
We do not embed third-party advertising, tracking pixels, or social media widgets that would collect your data without your knowledge. If we add such features in the future, this policy will be updated accordingly.
This site uses cookies. For detailed information about the cookies we use, their purposes, and how to manage your preferences, please refer to our Cookie Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of this website after a change to this policy constitutes your acknowledgement of the updated policy. If you have questions about any change, please contact us at info@caltrionex.com.
This Privacy Policy is governed by Chilean law, in particular Law No. 19.628 on the Protection of Private Life and any amendments thereto. Any dispute arising from the interpretation or application of this policy shall be subject to the jurisdiction of the competent courts of Chile.
The supervisory authority for data protection matters in Chile is the Consejo para la Transparencia (CPLT) and, for matters related to private entities, the ordinary courts of justice. If you believe your rights have been violated, you may contact the CPLT or seek judicial remedy as provided by Chilean law.
